OCS - Outstanding Communication Skills

In this one-day instructor-led course you will become aware of the flow of communication, understand situational communication and have the opportunity to practice effective communication techniques, because unless you have studied the art of communication, most of us tend to operate on instinct when we deal with others. Completing this course will assist you to get more out of each interaction and enhance your relationships with colleagues, family and friends.

Upon course completion, participants will be able to:

• Identify a range of communication styles
• Describe the most effective flow of a conversation
• Use advanced techniques to prevent poor communication
• Demonstrate good communication techniques
• Effectively make promises, requests and provide feedback
• Apply the principles of good communication to electronic mediums
• Prepare an action plan for your future development

Diagnostic clinic

Concepts of communication
• Communication styles
• Communication flow
• Framing conversations
• Non verbal communication

Preventing poor communication
• The Ladder of inference
• Upset to opportunity
• Assertiveness

Feedback, questioning and promising
• The gift of feedback
• Making effective requests
• Promises, promises, promises
• Asking powerful questions

Planning into Action
• Putting planning into action