ABC - Assertive Behaviour and Communication

In this one-day instructor-led course you will learn strategies to make positive changes to help develop the necessary skills to enable you to react positively with other people. Assertiveness is being able to confidently express your ideas and needs while respecting the rights of others.

Upon course completion, participants will be able to:

• develop self-understanding
• communicate with honesty
• apply appropriate body language
• accept both positive and negative feedback
• negotiate and deal with people effectively

Diagnostic clinic
• Assess existing behaviour style

Understanding assertiveness
• Passive/submissive behaviour
• Aggressive behaviour
• Assertive behaviour
• The effects of non-assertion
• Saying ‘no’
• Identifying and managing ma-nipulation

Assertive communication
• Communication skills
• Vocal and verbal
• Non-verbal communication

Handling conflict
• Conflict causes
• Understanding difference
• Positive conflict’
• Handling conflict
• Hurting and helping responses to conflict
• Conflict flow - positive and nega-tive
• Conflict flow

Negotiating
• Successful negotiating
• Negotiating tactics
• Characteristics of effective negotiators
• Approaches to negotiating
• Avoiding the win-lose mindset
• Making concessions
• Closing a negotiation

Planning into Action
• Putting planning into action