Managing Microsoft Teams

Program Description

Microsoft Teams is a collaboration platform that allows individuals and teams to communicate, collaborate, and share resources in real time. It offers a comprehensive set of features designed to streamline communication and improve productivity within organizations.  The setting up and administration of teams, channels, chat, applications, calling, meetings, and events fall under the purview of teams administrators. They oversee the services and phone numbers for Teams Phone. They are in charge of Teams’ customers’ and devices’ operational elements.

To earn your Microsoft 365 Certified: Teams Administrator Associate, you’ll need to pass one certification exam:

• EXAM CODE MS-700: Managing Microsoft Teams

Program Outcome

Managing Microsoft Teams aims to provide participants with the knowledge and skills necessary to effectively manage and administer Microsoft Teams, a popular collaboration platform for businesses. By the end of the program, participants should be able to achieve the following program outcomes:

• Understanding Microsoft Teams: Participants will gain a comprehensive understanding of the features, functionalities, and capabilities of Microsoft Teams. They will become familiar with the user interface, various channels, messaging options, file sharing, and integration with other Microsoft 365 applications.
• Team Creation and Management: Participants will learn how to create and manage teams within Microsoft Teams. They will understand the different types of teams (such as private and public) and how to set up teams for specific projects, departments, or purposes. Participants will also explore team settings, permissions, and membership management.
• Collaboration and Communication: Participants will discover how to effectively collaborate and communicate within Microsoft Teams. They will learn about channels, chats, and meetings, and how to use them to facilitate discussions, share information, and make decisions. Participants will also explore the use of @mentions, tagging, and notifications to ensure effective communication.
• Content Sharing and Management: Participants will gain the ability to share and manage content within Microsoft Teams. They will learn how to upload and share files, create and manage tabs for documents and applications, and leverage co-authoring capabilities. Participants will also understand version control, file organization, and search functionalities within Teams.
• Integration and Customization: Participants will explore the integration and customization options available in Microsoft Teams. They will learn how to connect external apps and services, set up connectors, and automate workflows using Microsoft Power Automate. Participants will also discover how to customize the team’s appearance, add apps and tabs, and leverage app templates.
• Security and Compliance: Participants will understand the security and compliance features within Microsoft Teams. They will learn about data encryption, access controls, guest access management, and compliance settings. Participants will also explore best practices for ensuring data privacy, information protection, and adhering to regulatory requirements.
• Troubleshooting and Support: Participants will develop troubleshooting skills to address common issues and challenges that may arise while managing Microsoft Teams. They will learn how to diagnose and resolve connectivity problems, user access issues, and basic technical glitches. Participants will also explore available support resources and how to seek further assistance when needed.