Master organizational change management, promote strong team collaboration, and drive a sustainable culture of continual improvement with the official ITIL 4 DPI framework.
Understand the key concepts of ITIL 4: Direct, Plan, and Improve. Learn the importance of value, outcomes, costs and risks.
Learn how to establish effective governance structures and ensure compliance with relevant regulations, standards and policies.
Define, select and use Key Performance Indicators to assess the performance and effectiveness of IT services and processes.
Explore the concepts and practices of continuous improvement, such as using feedback and data to help services, processes and practices evolve.
Gain a greater understanding of IT service risk management to help your organisation avoid disruptions and losses.
Use value stream mapping to identify areas for process improvement and optimise the flow of value within your organisation.
Enhance communication and collaboration between departments and stakeholders to facilitate the successful delivery of services.
Accurately assess what needs to be planned and use key principles and methods to ensure effective delivery.
Focus on the importance of organisational change management in the context of IT service management and continuous improvement.
*Any ITIL v3 certification or ITIL 4 Foundation or ITIL 4 Managing Professional Certificate
* Training through an Accredited Training Organization or ITIL Official eLearning
Start from
We are glad that you preferred to contact us. Please fill our short form and one of our friendly team members will contact you back.
