ITIL (R)
The ITIL 4 Foundation represents a significant advancement in the field of IT service management (ITSM). As the introductory level of ITIL 4, it is designed to provide a comprehensive understanding of modern ITSM practices, emphasizing an end-to-end operating model. This approach is crucial in today’s technology-driven landscape, where the seamless creation, delivery, and continual improvement of tech-enabled products and services are vital for organizational success.
5-days Online Class
Beginner
English
This two-day course prepares you for the examination leading to the Foundation Certificate In IT Service Management.
The course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).
ITIL v4 Foundation Certification
To earn your ITIL V4 foundation certificate, you’ll need to pass one certification exam: ITIL v4 Foundaton Certification
In this course, you will apply information IT Fundamentals in a number of scenarios:
An instructor-led training session, whether in-person or online, is base on classroom.
Learners can go through the content and activities at their own pace.
Combines traditional, face-to-face “seat time” with some online learning activities.
1.1 Learn the fundamental concepts of service management.
1.2 What defines a service?
1.3 What are its components and it value to stakeholders?
2.1 Discover the framework that will help you create, deliver and manage services
2.2 Service such as, Service Value Chain, Guiding principles, and governance
3.1 explorer the four dimensions of effective service management
3.2 Organisations and People
3.3 Information and Technology
3.4 Partners and Suppliers
3.5 Value Streams and Process
4.1 Developing a mindset for adapting ITIV 4
4.2 Practicing and adapting them to your specific needs
with the seven guiding principals of ITIL4
5.1 Understanding how the Service Value Chain helps organisations create value by optimising their activates and resource
6.1 Employ ITIL 4 practices to enable working methods aligned to your business strategy, improving the process of service development and supporting users.
Cybersecurity are well-placed, considering the critical importance of this
field in today's digital age.
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