Align your product capabilities, services, and business outcomes across their full lifecycle. Gain valuable practical guidance to excel in complex, AI-driven environments and accelerate your career.
Gain a clear understanding of how digital products provide capabilities and digital services enable value realization. Explore how to effectively manage both as a single and unified system.
Learn how to identify, map, and improve product value streams to optimize flow, reduce waste, and achieve measurable outcomes.
Find out how to align product roadmaps with organizational strategy through structured discovery, prioritization, and evidence-based decision-making.
Discover how to apply design thinking and human-centred design principles to create user-centered, scalable, resilient, usable, and sustainable digital products.
Learn to make informed acquisition decisions across technology, talent, and suppliers to ensure scalability and long-term resilience.
Explore how to integrate design into build activities with automation, testing, governance, and technical debt management.
Analyze how to execute structured, risk-aware product transitions with operational readiness and observability embedded from day one.
Discover how to apply Site Reliability Engineering (SRE) principles, observability, capacity and continuity planning, monitoring, performance management, and automation to ensure reliability, availability, and resilience.
Integrate AI-enabled ways of working and practices into product development and support.
Manage digital products throughout their lifecycle from discovery to support using the ITIL Product and Service Lifecycle Model, a structured, practical and industry-tested approach.
Learn to break down silos and align stakeholders across the ITIL Value System and lifecycle activities to enhance collaboration within multifunctional product and service teams.
Find out how to use metrics, feedback loops, and lifecycle performance data to continuously measure lifecycle success, and refine and guide decisions on product strategy and delivery.
* Any ITIL 4 certification or ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5)
* Training through an Accredited Training Organization or ITIL Official eLearning
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