Learn to balance governance, execution, and continual learning to build organizational resilience and deliver measurable value inside complex, AI-driven environments.
Gain a clear understanding of the core concepts of transformation in the ITIL context, including how change, value, the ITIL Product and Service Lifecycle, and the ITIL Value System are all connected.
Discover how to approach transformation across a range of contexts, including complex and chaotic environments.
Learn how to apply the ITIL Transformation Model, including its layers, stages, and steps across governance, positioning, execution, and learning.
Explore initiation, governance, and execution patterns and how they shape transformation scope, timing, and execution.
Gain an in-depth understanding of how governance supports transformation while enabling flexibility and value delivery.
Learn how to manage and implement transformation initiatives across different scenarios.
Discover how to measure progress, evaluate outcomes, and embed continuous learning into the organization.
Explore how to apply approaches such as value stream mapping, Objectives and Key Results, and the ITIL Maturity Model to support transformation.
Deepen your understanding of the ITIL AI Capability Model and how AI governance supports transformation readiness and adaptive execution.
Gain the expertise you need to lead and support effective transformation initiatives across digital products and services.
Learn how to apply the ITIL AI Capability Model to balance structure and adaptability, and deliver sustainable transformation outcomes in complex environments.
Build the skills you need to ensure transformation initiatives deliver measurable value and improve organizational resilience.
* Any ITIL 4 certification or ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5)
* Training through an Accredited Training Organization or ITIL Official eLearning
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