MB-280: Dynamics 365 Customer Experience Analyst Associate

COURSE

MB-280: Dynamics 365 Customer Experience Analyst Associate

For data analysts and functional consultants who want to specialize in transforming customer data into actionable insights. This course focuses on leveraging Microsoft Dynamics 365 and associated tools to analyze customer behavior, personalize engagement strategies, and optimize the overall customer journey. Participants will learn how to unify data from multiple sources, build comprehensive customer profiles, and use AI-driven analytics to predict needs and drive loyalty in a competitive market.

Four day

Intermediate

MB-280

Data/Functional Analyst

Only for

$1,450 AUD

Introduction to AI for Dynamics 365 Customer Experience Analyst Associate

Overview Design to focuses on unifying customer data and using AI-driven insights to analyze behavior, personalize engagement, and optimize the end-to-end customer experience.

Course Modules

Module 1: Customer Insights - Data

Unifying data from multiple sources to create a 360-degree view.

Module 2: Customer Insights - Journeys

Designing real-time marketing orchestrations.

Module 3: Analytics and Forecasting

Using AI to predict customer churn and lifetime value.

Testimony | What our students said?

Mina, completed Cybersecurity, I am thoroughly enjoying the course and used my knowledge and skill to get into the job market.

Mina

I am a student of PC Support and IT Helpdesk. This course has equipped me with the skills needed to start a career in IT support. It has helped me prepare for and transition into a help desk role.

Esther Howard

I am currently studying Cybersecurity, and I find it to be an excellent course. The program is well-structured and highly relevant, given the critical importance of cybersecurity in today’s digital age.

Noor Shahzad

Mina, completed Cybersecurity, I am thoroughly enjoying the course and used my knowledge and skill to get into the job market.

Mina

I am a student of PC Support and IT Helpdesk. This course has equipped me with the skills needed to start a career in IT support. It has helped me prepare for and transition into a help desk role.

Esther Howard

COURSE